Do you take my insurance?
We take most medical insurances and are in-network with a few vision insurance plans. Please call our office and we will gladly look into your insurance plan and benefits particular to your situation.
PLEASE NOTE: Most vision plans are in actuality weekly payments toward an exam fee yearly, with discounts on material. It can only be applied once per calendar year (every other year for some), and often, the pricing can be very close to purchases made on a private-pay basis, therefore making vision “insurance” a widespread misnomer in our society.
We pride ourselves on the fact that we are able to care for patients without the interference of insurance restrictions or guidelines that are usually not in the best interest of our patients. This way we can guarantee that you are being offered the best products in the eye care and eyewear industry today to prevent further issues with your eyes.
If my insurance is out-of-network with your office, how can I be reimbursed and how long will it take?
For patients that we are out-of-network providers for, we are able to provide detailed receipts of you exam and purchases, as well as aid in the submission to your insurance company for reimbursement with the appropriate forms. You are usually reimbursed with in 2 weeks after submission.
Will the office use my vision or medical insurance plan for my appointment?
The purpose of the exam will always drive which insurance will be used. If you are coming in for a comprehensive exam and have vision insurance that we accept (pending eligibility at the time of your exam), then most times, it will be used. If during the course of the exam, Dr. Swindell finds any medical issues as a result of your visual or ocular complaints, you will be made aware and the options for billing will be presented so that there are no surprises.
What services am I eligible for through my insurance?
It is the patient’s responsibility to find out from their insurance plan what is covered. As a courtesy, prior to an appointment, each patient’s insurance information will be verified for eligibility and breakdown of materials covered. We always try our best to let you know at least 24 hours in advance if there are any issues we foresee arising from your coverage.
Do you take patients with no insurance?
Of course! Please call to find out our fees, which can depend on what the purpose of your visit is.
How can I make an appointment?
We have 3 convenienvt ways to make an appointment:
Online by clicking on the “Schedule An Appointment” links on our website (the easiest way)
By telephone (Call 610-738-1494)
In person at the office
We also accept walk-ins, although a same day appointment is not always guaranteed. We highly recommend that you make an appointment well in advance of when you would like to be seen.
How long is a typical exam?
For first time patients, and exam is usually 1 hour long, including time for eyewear and lifestyle consultation. For returning patients, exam time can be anywhere from 15-45 minutes, depending on the reason for visit.
Make sure to plan at least 1.5 hours for your exam time in case there are any issues. Filling out your pre-exam forms in your portal can help streamline your appointment time, and create a smoother experience in-office.
I do not have time/easy access to log in and fill out my pre-exam forms. Can I fill them out when I get to the office?
While filling out forms ahead of time will shorten your in office wait and exam time, we understand that this may not be feasible for everyone. Please plan to arrive to the office at least 10 minutes prior to your appointment time in order to complete the forms.
Will I receive a reminder for my exam?
You will receive confirmation of your exam by email, within 24 hours of booking online. You will receive an email reminder 3 days prior to your exam as appropriate, and a text message 24 hours prior to your exam time.
Can I see what frames you have prior to my appointment?
We are excited to announce our online virtual try-on tool that gives you access to all of the frame styles and brands we carry. You can virtual try them on in real-time, and favorite any styles that you like. This can then be sent to our office so that we can better prepare for your visit. Because the frame and lenses are more than just how you look in the glasses, the frame stylist and lifestyle consultant will still want to make sure the fit of the frame is good for your face size, shape, undertone, type of prescription and in person and that it will work with your lifestyle.